Reduce workplace conflict by creating a conflict management strategy/program. Conflict management involves a wide range of activities which include communication, problem-solving, dealing with emotions, and understanding the roles/positions teammates have (Behfar, Mannix, Peterson, & Trochim, 2008). Creating a conflict management strategy/program will allow a safe place for employees to learn responsibility for their actions and how to handle them. How are you handling conflict management in your organization? Do you have a conflict management strategy/program?
Behfar, K., Peterson, R. Mannix, E, & Trochim, W. (2008). The critical role of conflict
resolution in teams: A close look at the links between conflict type, conflict management
strategies, and team outcomes. Journal of Applied Psychology, 93(1): 170-188.
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