De-escalation Training

De-escalation training should be a part of a psychologically healthy and safe workplace. Employees need to know what to do in case of an emergent situation. Each employee should attend annual training (possibly more frequent if the organization is one of the high expectant workplace violence areas) however, and there should be one-two employees that are known as “de-escalation” leaders in each department. De-escalation leaders are a group of specially trained employees throughout the organization who are ready to de-escalate any situation upon occurrence (Coss & Young, 2016). For example, the de-escalation leaders should be trained on a rotating schedule semi-annually, or quarterly, eight-ten hours per session on how to apply de-escalation tactics and techniques. The staff should be given a small card to carry for them to be aware of who the de-escalation leaders are. The de-escalation leader understands his/her role because they have the core values of the company embedded within; therefore, confidence is built to prepare for this role.



Coss, D., & Young, R. (2016). To curb workplace violence, start small, consider holistic



approaches. ED Management, 28(12), 1-4.