Another option is how feedback is delivered via an employee survey. Employees are normally afraid to tell the truth on employee surveys due to the fear of retaliation. Leadership should carefully weigh how they are going to deliver the feedback without a dominant response. An option to deliver feedback from an employee survey is to have an un-bias opinion by hiring an outside consulting firm. The firm can serve as an independent buffer between the employees and leadership, providing a safe zone for the employee (Lester, Vogelgesang Lester, & Saboe, 2018). Employees need to know they are being heard.
Lester, P. B., Lester, G. V., & Saboe, K. N. (2018). Resilience within the workplace. Taking a
cue from the U.S. military. Organizational Dynamics, doi:10.1016/j.orgdyn.2018.01.005
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